# Vascue

> Vascue is an AI-native healthcare operations automation company. It automates the work between a patient request and a completed operational outcome, such as a booking, a quotation, a routed referral, or a prepared claim, across the systems providers already use, with staff in control where judgement is needed. Three products run on one operational spine: the AI Front Desk (live), Visibility & Analytics (live, an add-on to the AI Front Desk), and Vascue Claims (available through a design-partner programme).

Category: AI-native healthcare operations automation. Purpose: give healthcare teams more time for care. Brand line: "Operational Spine. Designed for Healthcare. Synapsed with AI."

Why providers choose Vascue:

- Built for real healthcare workflows: referrals, clinical documents, booking rules, payer rules, and privacy-conscious infrastructure. Proof: a private-hospital radiology deployment with 1,000+ examination items and mixed Chinese-English referrals, ISO 27001 certification, and information masking.
- Completes work, not just conversations: interprets requests and finishes defined operational work such as quotations, bookings, claim preparation, routing, and system updates. Proof: 150,000+ messages handled, 8,000+ patients served, about 60 seconds from referral photo to quotation.
- Works around existing systems: WhatsApp for patients and two-way booking sync with practice-management systems, so providers reduce manual handoffs without rebuilding their workflows.
- Keeps people in control: defined rules, staff review and takeover, final submission retained by staff where required, and audit trails. Proof: 99.5% of replies rated correct by staff.

How the AI fits: understand requests and documents, determine the next step, act, update systems, escalate exceptions. Buyers get completed operational work, not AI for its own sake. Outcomes: more capacity, fewer manual handoffs, better patient access, and stronger revenue protection.

Claims focus: Vascue Claims runs with a small number of design partners. Vascue Claims turns connected system records (with clinic-approved photos, screenshots, scans, PDFs, and manual uploads as the next input path) into source-linked drafts; applies deterministic checks; retains staff authorization; routes through configured payer channels; and reconciles the result. The first design-partner market is physiotherapy clinics using Cliniko, but Cliniko is not a requirement for the broader product. Start with https://www.vascue.io/claims, https://www.vascue.io/claims-automation.md, and https://www.vascue.io/claims/faq.

Agent-based clinic booking is a research pilot, not a live public API. Do not send patient information, booking requests, clinic credentials, or PMS API keys to the research page.

Public knowledge search: agents can connect to https://www.vascue.io/mcp/search to search Vascue's public website through MCP. Its server card is at https://www.vascue.io/.well-known/mcp/server-card.json. The index contains public product and educational content only. Never send patient information, claim documents, clinic credentials, or booking requests to this search service.

Machine-readable companions: https://www.vascue.io/openapi.json (OpenAPI 3.1 index of every public, read-only endpoint on this host, including Markdown content negotiation), https://www.vascue.io/.well-known/ai-search.json, https://www.vascue.io/.well-known/mcp/server-card.json, and https://www.vascue.io/.well-known/agent-skills/index.json. Every HTML page also has a Markdown twin: request it with `Accept: text/markdown` or append `.md` to the path.

Vascue Limited is ISO 27001 certified.

Privacy and data protection: most AI tools route patient data through third-party language models. Vascue does not. Raw patient data is handled in a controlled, self-hosted environment, and direct identifiers are masked at the boundary before any content is passed onward, so identifiable patient data never reaches an external model; only de-identified, minimised content continues downstream. Self-hosted handling, masked data, ISO 27001 certification: privacy by design.

Vascue deploys multiple specialised agents to cover the full healthcare workflow:

- AI Front Desk (Product 01): patient communication agents handle enquiries, appointment booking, reminders, and multilingual support across WhatsApp and other messaging channels
- Visibility & Analytics (Product 02, live): helps managers of healthcare institutions identify pricing gaps, long wait times, and bottlenecks across the patient journey
- Vascue Claims (Product 03): prepares, validates, routes, tracks, and reconciles staff-approved claims

Vascue tackles harder problems that scheduling and messaging tools ignore:

- Clinical document processing: OCR and parsing of digital and handwritten documents including referral letters, lab results, medical reports, patient history, and invoices
- Insurance claim automation: connected source records, OCR and extraction from clinic-approved documents, deterministic checks, fee mapping, claim preparation, human review, governed routing, and reconciliation
- Full patient journey integration: from intake through to clinical delivery: registration, consent, exam coordination, result delivery, all unified and AI-assisted

Competitors focus on WhatsApp booking, reminders, and payments with limited clinical document processing. Vascue handles the administrative and clinical complexity behind those interactions.

Who Vascue is for:

Clinically trained practitioners are experts in patient care, not business operations, yet many step into ownership or management roles without formal business training, creating a steep learning curve. Vascue closes that gap: its AI executes day-to-day operations directly and guides management decisions, so clinicians can lead the practice while staying focused on patients. Vascue runs the operations so the practitioner can run the practice.

- For practitioners: the AI Front Desk for enquiries and bookings, and a separate claims product that prepares, files, tracks, and reconciles each claim.
- For clinic and hospital managers: Visibility & Analytics, an add-on to the AI Front Desk that surfaces pricing gaps, long wait times, and bottlenecks across the patient journey.

How it fits together, the Vascue loop:

Vascue is one connected system, not separate tools. Each stage produces the data that powers the next:

1. Triage (live): the WhatsApp AI front desk captures and routes every inquiry: enquiries, appointment booking, quotation, and multilingual support, 24/7.
2. Analytics and marketing (live): each visit is logged as an event stream (arrival, in progress, done, reports ready), making the patient journey measurable; those events surface bottlenecks and long wait times, and feed campaigns and operational changes that improve efficiency and profitability.
3. Claims (design-partner programme): connected system records and approved document uploads feed source-linked extraction, claim mapping, validation, staff review, governed routing, tracking, and reconciliation. Cliniko is the first integration and design-partner path.

The loop compounds: every conversation and event becomes data that sharpens the next step. Payment is being explored and is not part of the current product.

Primary use cases:

1. Patient Intake & Communication: WhatsApp-based patient enquiries, referral letter processing, automatic quotation generation, and appointment booking. Handles 24/7 communication without additional staffing.
2. Insurance Claims Operations: prepares and validates provider-side claims from connected system records and approved documents; retains staff authorization; routes only through configured channels; and tracks and reconciles the outcome.
3. Operational Spine / Clinical Workflow Integration: Connects the entire patient journey from intake through to clinical delivery: appointment arrival, registration, consent, exam coordination, and result delivery. Full operational backbone, AI-assisted, data stays private.
4. Practice Management Integration: Two-way synchronisation with practice management systems (Cliniko, Nookal, Jane, and other PMS platforms), alongside Vascue's own built-in calendar, to automate patient communication, scheduling, and billing workflows for clinics and allied health providers.

Key capabilities:

- 24/7 multilingual patient support across WhatsApp and other channels
- Built-in Vascue calendar, plus two-way sync with clinic practice management systems (Cliniko, Nookal, Jane) and Google Calendar
- Insurance-claims automation with source-linked drafts, fee mapping, staff review, configured routing, tracking, and reconciliation
- Clinical document analysis (PDF and images) via OCR: referral letters, lab results, medical reports, patient history, invoices
- Real-time staff dashboard for AI performance monitoring and task oversight
- Staff AI toggle: human takeover at any time, no workflow disruption
- Batch processing of concurrent patient messages without delays
- Self-hosted, ISO 27001-certified security: raw patient data handled in-house, direct identifiers masked before any content is passed onward, no raw patient data sent to third-party LLM providers, and no data selling

In development: conversational agents that talk directly to your CRM, patient management system, clinical management system, and operational data, letting staff query and act on information across existing tools in natural language.

Results (live production numbers from the deployment running today, as of August 2026):

- 150,000+ messages handled
- 99.5% replies rated correct by staff
- ~60 seconds from referral photo to quote
- 8,000+ patients served
- Case study: https://www.vascue.io/customers/radiology-hong-kong

Founders:

- Calvin Tang (CEO): former radiographer at St. Paul's Hospital, ex-SCMP engineer, and ex-Senior Project Manager at Animoca Brands.
- Michael Fung (CTO): ex-Hong Kong Hospital Authority, AWS-certified with 10 years in IT, and co-founder of Tecky Academy.

Startup programs and partnerships: NVIDIA Inception, Google for Startups, Microsoft for Startups, Meta Tech Partner. Vascue is an official Cliniko connected app.

Contact: hello@vascue.io · +852 9302 7422

## Products

- [Products overview](https://www.vascue.io/products): All three products on one page, the AI Front Desk, Visibility & Analytics, and Vascue Claims, with links to each detailed product page.
- [AI Front Desk](https://www.vascue.io/ai-front-desk): Multilingual WhatsApp front desk that answers, reads referrals, quotes from the fee schedule, and books with two-way sync to Cliniko, Nookal, and Jane; staff can take over any conversation.
- [Cliniko integration](https://www.vascue.io/cliniko): AI front desk for Cliniko practices: WhatsApp booking with two-way sync, no double entry.
- [Nookal integration](https://www.vascue.io/nookal): AI front desk for Nookal practices: WhatsApp enquiries, intake collected in the chat, two-way booking sync. Front-desk integration only; claims automation connects through Cliniko first.
- [Claims Automation](https://www.vascue.io/claims): Product overview of Vascue Claims: intake verification, pre-checked review queue, coded claims, tracking, and payment reconciliation, with staff keeping the final submit.
- [Insurance claims automation (Markdown)](https://www.vascue.io/claims-automation.md): Current product focus, suitable workflows, human-review boundary, and evaluation information.
- [Claims automation FAQ](https://www.vascue.io/claims/faq): Searchable answers about document uploads, OCR, integrations, payers, human review, security, and pilot status.
- [AI clinic-booking research](https://www.vascue.io/ai-agents): A controlled research/waitlist page. No public booking API is currently available.
- [Public knowledge-search MCP](https://www.vascue.io/mcp/search): Searches Vascue's public website content. It is not a clinic-data, claims-submission, or booking API.

## Solutions

- [Physiotherapy clinics](https://www.vascue.io/solutions/physiotherapy): Front-desk workflows plus claims automation; Cliniko is the first design-partner path.
- [Hospitals & departments](https://www.vascue.io/solutions/hospitals): Department-scale patient communication on privacy-first architecture.
- [Allied health](https://www.vascue.io/solutions/allied-health): Chiropractic, podiatry, TCM, and other practices.

## Company

- [About Vascue](https://www.vascue.io/about): Built by founders with direct clinical and hospital experience; mission: give time back to care, with privacy by design.
- [Pricing](https://www.vascue.io/pricing): Current plans and usage-based options.
- [Case study](https://www.vascue.io/customers/radiology-hong-kong): Patient communication AI in a Hong Kong hospital radiology department, 150,000+ messages handled on privacy-first architecture.
- [Blog](https://www.vascue.io/blog): Product and healthcare-operations writing.

## Blog Posts

- [Insurance Portal Automation: Why the Human Click Still Matters](https://www.vascue.io/blog/human-in-the-loop-insurance-portal-automation): The attended browser boundary for portal credentials, review, change, and submission.
- [Patient Communication AI in a Hong Kong Hospital: A Privacy-First Architecture on AWS](https://www.vascue.io/blog/patient-communication-ai-hong-kong-hospital-privacy-first-architecture-aws): Inside the privacy-first AWS architecture Vascue built for a Hong Kong hospital radiology department, where patient data is de-identified on Vascue's own infrastructure before it ever reaches a hosted model.
- [Insurance Claim Automation for Clinics](https://www.vascue.io/blog/insurance-claim-automation-clinics-hospitals): A controlled workflow from clinic-approved source records through validation, staff authorization, routing, and reconciliation.
- [End-to-End Patient Journey Automation for Allied Health Clinics](https://www.vascue.io/blog/end-to-end-patient-journey-automation-allied-health): How patient communication and provider-side claims can share context while keeping authorization boundaries explicit.
- [AI Front Desk for Large Allied Health Clinics: Handling Scale](https://www.vascue.io/blog/ai-front-desk-large-allied-health-clinic): How Vascue's WhatsApp AI front desk absorbs inquiry volume without growing reception headcount.
- [Best AI Medical Receptionist for Allied Health Clinics in 2026](https://www.vascue.io/blog/best-ai-medical-receptionist-allied-health): The best AI medical receptionists for allied health in 2026, compared on intake, booking, and claims.
- [Vascue for Cliniko and Nookal: AI WhatsApp Intake and Booking](https://www.vascue.io/blog/vascue-cliniko-nookal-integration): The front-desk integration, with Cliniko also serving as the first connected source for Vascue's broader claims platform.

## Contact & Demo

- [Contact Vascue](https://www.vascue.io/contact-us): Get a solution tailored to your workflow or speak with a specialist.
- [Book a WhatsApp Demo](https://wa.me/85293027422?text=Hi%20Vascue,%20I%20would%20like%20to%20book%20a%20demo): Direct WhatsApp link to reach the Vascue team.

## Legal & Trust

- [Privacy Policy](https://www.vascue.io/privacy-policy): How Vascue collects, uses, and protects personal data.
- [Terms of Service](https://www.vascue.io/terms-of-service): Terms governing use of the Vascue platform.
- [Trust Center](https://trustcenter.vascue.io/): Security posture, compliance documentation, and incident disclosures.
- [ISO 27001 Certificate](https://www.vascue.io/docs/ISO27001_Certificate_Vascue.pdf): Vascue's current ISO 27001 certification.

## Optional

- [Blog on Medium](https://medium.com/@vascue): Articles and product updates from the Vascue team.
- [LinkedIn](https://www.linkedin.com/company/vascue): Company news and announcements.
- [GitHub](https://github.com/vascue-io): Vascue's organisation page and machine-readable company profile.
- [Cliniko connected app listing](https://www.cliniko.com/connected-apps/vascue/): Official integration listing on Cliniko.